Terms and Conditions

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December 8, 2014

Terms and Conditions

Refunds and Exchanges

Refunds and exchanges are not permitted unless specifically detailed in the contract of rental/purchase (with proof of purchase).  No refunds or exchanges on final sale merchandise.  Non refundable deposits are as written…they are not refundable or transferrable.


The items on our website do not generally reflect what is in stock at our retail outlet.  If you are interested in anything online, try please place your request through our inquiry or order basket and a representative will contact you.  If you wish to visit the store instead, discount always call ahead so we can advise you whether the item is in stock or not.

Charitable Donations

We do not provide donations of any kind for fund raisers, church, school or other organizational events.  We will only accept requests from registered charities and only 2 charities per year are chosen.  If you wish your charity to be considered, you must submit your request between the months of July and October in order to be considered for the following year.  If you are not an Ontario registered charity, please do not submit a donation request.

Substitution Policy

We will make every attempt to fill the order as requested. However, due to the seasonality and availability of the balloons, we reserve the right to make substitutions or equal or greater value. We will make every effort to maintain the look and feel of the specific arrangement by the shape, size, style and colour combinations. 

Cancellation Policy

Same day orders CANNOT be changed, rescheduled or cancelled. If an order is cancelled same day, full forfeiture of payment applies. Orders (other than Sundays and Mondays) may be cancelled, changed or rescheduled upon 24 hours notice (or more) by sending your request by email to info@balloonexpress.ca. We will respond with a cancellation confirmation. A cancellation fee may apply (see below). If you do not receive a response within 24 hours, please contact our customer service by phone at (905) 850-8813 during regular business hours. Please do not consider your order cancelled or changed until you have received a printed confirmation by email.  Orders scheduled for delivery on Sunday or Monday, must be cancelled by 12pm on the Friday prior to delivery. ALL Orders must be cancelled 24 hours or more prior to delivery time and are subject to the cancellation fee noted below.

Cancellation Fee

Once an order is placed, a series of events happen including the preparing of the work order, ordering of supplies, if needed, and the routing and scheduling of the delivery. If an order is to be cancelled, these steps must be reversed, involving significant administrative time and costs. Our cancellation fees are used to cover the cost of this effort. There is a standard 25% cancellation fee (25% of the entire cost of the order including delivery and tax) on all orders that are cancelled before the 24 hour deadline noted above. If an order is cancelled less than 24 hours prior to delivery time, the entire purchase is forfeited. If the customer orders same day and cancels within 15 minutes of placing the order, there will be no cancellation fee. Otherwise, they will be subject to a 25% cancellation fee as noted above.

Float Time

Cold air, hot air, humidity, barometric pressure changes, high altitudes and moving air from fans and vents will reduce balloon float times. The float times posted below are the maximum expected float times. Changing conditions mean that on some occasions, balloons may float for only one day and on other occasions the same balloons may float for many days. We guarantee that your balloons will be delivered in perfect condition, but float times can vary.   Mylar balloons will remain full and taught for 3-5 days. They will continue to float for two weeks or longer. Air-conditioned and colder climate air may cause these balloons to shrivel, but they will return to a normal state when exposed to warmer air.  16″ latex balloons will float indoors for 30-40 hours. 11″ latex balloons will float indoors for 12-20 hours. Float times may be reduced by as much as 50% at elevations above 2,500 feet.

Hi-Float Treatment for Latex Balloons, used indoors and out of direct sunlight, will float for 3-5 days if treated with Hi-Float, a non toxic sealant which coats the inner wall of the balloon. However even with Hi-Float treatment, float times may be reduced by as much as 60% at elevations above 2,500 feet.

Balloon Sizes

The noted dimensions of mylar balloons are their size uninflated. A mylar balloon with a noted size of 18″ will be closer to 13″ once inflated. A 28″ mylar would typically be 24″ at the widest point after inflation.

Dimensions of latex balloons is their inflated size. For example, an 11″ latex balloons has an 11″ diameter at the widest point.

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